If there are defective products, how will your company handle them?

We have a clear after-sales service process for our products to deal with possible defect issues.

1. Processing principles and procedures

If you find any defects in the product after receiving it, please provide the order information and specific defect descriptions (such as photos or videos) in a timely manner through email or other channels. Our quality inspection department will conduct an inspection. For quality issues that are truly our responsibility, we will negotiate with you based on the specific circumstances and provide the following solutions.

2. Solution

We will provide a tiered solution based on the specific circumstances of the defect

①Repairable defects: We will unconditionally repair the defective goods and bear all related round-trip shipping costs.

②Irreparable defects: We will re-produce qualified products for you and send them to you to replace the defective items.

③Missing the sales window period: If you miss the key sales opportunity due to our quality issues and handling delays, we will provide a full refund for the affected defective products.

Our goal is to minimize the impact of the problem and safeguard your interests. Clear communication and timely feedback are the keys to solving problems efficiently. We promise to handle them properly together with you with a positive and responsible attitude.